Questions On Customer Service Profession - 957 Words

Customer Service Profession 1. As a customer, what level of customer service have you experienced from small businesses in your area? Discuss a minimum of two small businesses. As a customer, I’ve experienced both high level and low level customer service. I would like to discuss the low level experience first. I was on Facebook and stumbled across an advertisement for a website of an independent store that sold clothes, accessories, electronics, and more. The advertisements caught my eyes, so I made an account with them and began looking for a shirt to purchase. As I was browsing, I came across a couple of good deals on some shirts and decided to give the website a try. This was, by far, one of the worst decisions I’ve made, the customer service I received was beyond terrible. I was ignored and was treated as if I was bothering them with my problems. They should have been treating me the opposite, according to this text, Customer Service: Skills for Success, â€Å"Your purpose and goal should be to assist a customer in meeting their needs whenever possible,† (Lucas 2015 p. 7) which was definitely not accommodated. Despite the bad customer service, I’ve experienced before, I have also received excellent service. I was driving on the highway and noticed that my car would shake at 55 miles per hour and above, so I decided to pull over and make sure all of the lug nuts were tight. I took out my tool set and went through every wheel and all of the lugs were tight. This is when IShow MoreRelatedCIPD 4DEP1302 Words   |  6 Pagesï » ¿Introduction This report is a brief summary of the CIPD Profession Map, the two core professional areas, the specialist areas, the bands and the behaviours. It will be going into more detail in the activities and knowledge specified within the professional area of Performance and Rewards at band 1 level. 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Physicians belong in a job profession thatRead More4dep Essay example1255 Words   |  6 PagesDeveloping Yourself as an Effective Human Resources Practitioner 4DEP Foundation Mr Janis Tiesnieks 2016 Contents CIPD Profession Map 3 Behaviours 4 Bands 5 Role of HR 6 Effective communication 7 Communication methods 7 Effective service delivery 8 CIPD Profession Map The standards set out in the CIPD Profession Map, developed in collaboration with HR and Lamp;D professionals, senior business people, academics and their organisations across the world, aim to set theRead MoreCritical Analysis: Handbags and Wallets1271 Words   |  6 PagesQuestion 1: Conduct a critical analysis of the mini-case. CRITICAL ANALYSIS OF THE CASE CRITICAL ANALYSIS OF THE CASE †¢ The product mix of the company is Handbags and Wallets. †¢ These company operates within a dynamic and ever-changing environment as it produces fashionable products. CRITICAL ANALYSIS OF THE CASE Buying situations for Handbags and Wallets: Limited Problem Solving Impulse Buying CRITICAL ANALYSIS OF THE CASE SWOT ANALYSIS CRITICAL ANALYSIS OF THE CASE Read MoreImpact of Technology on Healthcare Industry1843 Words   |  7 Pagesdecade. 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